RETURN AND EXCHANGE POLICY

For any undamaged/unopened products, simply return it with its included accessories and packaging along with the original receipt within 7 days of the date you receive the product (courier fees are on your account), and we will exchange it or offer a refund based upon the original payment method and condition of the product. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Opened products; undamaged parcels. Yedog Pty LTD works along with the distribution network that handles any faulty products, All products that have been opened from original packaging and/or have been installed with an electrical current connected to the unit will fall under warranty claims and not exchanged for a new product otherwise stated by the warranty claim, Yedog Pty LTD will inform of the distribution network that will help and guide you through the process (delivery of faulty unit is on client account). Urgent notice: All electrical/solar products must be installed by a qualified electrician with wireman’s license to assist with the COC, failing to use the qualified electrician will result in warrant VOID. Yedog Pty LTD may be contacted for a qualified electrician to assist on the installation if required. These electricians are not Yedog Pty LTD services and all jobs will fall under their discretion and terms and conditions, we will not be held liable for any loss/damage to products or service offered by the contractors.